General

Delivery times and order status

• My package has shipped but does not arrive
• When will my order arrive?
• What do the delivery time indications (traffic light system) mean?

Prices and Products

• I would like to purchase an item that is not listed in the AIR Store.
• What if I find an item cheaper elsewhere?

Ordering, Shipping, and Payment

• I want to return a purchased article
• I want to order a digital item, what about shipping costs?
• I have an EU VAT ID, can I order VAT free?
• Shipping Methods and Shipping Costs
• Placing orders
• Payment methods and processing times