Marc Förderer

It is possible within a period of 14 days to revoke the purchase of items without giving any reason.  We only need an informal notice of your wish to return, either by eMail or enclosed in the pack...

If you order an item that does not need to be physically shipped, e.g. feature licenses, you can select the "eMail" shipping method in the order process. This is free of charge.  Please complete th...

Yes, this is possible for foreign entities with EU VAT ID. You can enter the VAT ID directly during the normal order process in the shopping cart and order without German VAT.  Please note that we ...

We only work with leading logistics partners, so fortunately it is very rare for deliveries to disappear. Here we have a small guide that has proven itself in practice: Please regularly check the ...

Please just contact us informally, we will be happy to see if we have this item in stock or if it makes sense to add it to our assortment. We are always happy to receive suggestions for great produ...

Our team works every day to offer the best possible prices for our customers.  Nevertheless, it rarely happens that articles are offered cheaper at other shops, e.g. due to remaining stocks, price ...

We ship to your desired address in favorable conditions. Orders of stock goods that reach us by 11:00 usually ship the same day. We ship worldwide. Deliveries to non-EU countries are carried out VA...

The fastest and safest way to place orders is through the shopping cart in the AIR Store online. Here we guarantee the fastest possible processing, the security of the payment methods is the highes...

We offer a number of payment methods for our customers at the AIR Store. Processing times vary depending on the payment method. Please note for urgent orders, choose a method that allows us to ship...

We usually deliver paid and deliverable orders on the same business day. Depending on the pickup time of our logistics partners, the pickup may be the next morning.  Viewing your order status in yo...