Marc Förderer

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Activity overview

Latest activity by Marc Förderer
  • Marc Förderer created an article,

    I want to return a purchased article

    It is possible within a period of 14 days to revoke the purchase of items without giving any reason.  We only need an informal notice of your wish to return, either by eMail or enclosed in the pack...

  • Marc Förderer created an article,

    I want to order a digital item, what about shipping costs?

    If you order an item that does not need to be physically shipped, e.g. feature licenses, you can select the "eMail" shipping method in the order process. This is free of charge.  Please complete th...

  • Marc Förderer created an article,

    I have an EU VAT ID, can I order VAT free?

    Yes, this is possible for foreign entities with EU VAT ID. You can enter the VAT ID directly during the normal order process in the shopping cart and order without German VAT.  Please note that we ...

  • Marc Förderer created an article,

    My package has shipped but does not arrive

    We only work with leading logistics partners, so fortunately it is very rare for deliveries to disappear. Here we have a small guide that has proven itself in practice: Please regularly check the ...

  • Marc Förderer created an article,

    I would like to purchase an item that is not listed in the AIR Store.

    Please just contact us informally, we will be happy to see if we have this item in stock or if it makes sense to add it to our assortment. We are always happy to receive suggestions for great produ...

  • Marc Förderer created an article,

    What if I find an item cheaper elsewhere?

    Our team works every day to offer the best possible prices for our customers.  Nevertheless, it rarely happens that articles are offered cheaper at other shops, e.g. due to remaining stocks, price ...

  • Marc Förderer created an article,

    Shipping Methods and Shipping Costs

    We ship to your desired address in favorable conditions. Orders of stock goods that reach us by 15:00 usually ship the same day.  We ship worldwide. Deliveries to non-EU countries are carried out V...

  • Marc Förderer created an article,

    Placing orders

    The fastest and safest way to place orders is through the shopping cart in the AIR Store online. Here we guarantee the fastest possible processing, the security of the payment methods is the highes...

  • Marc Förderer created an article,

    Payment methods and processing times

    We offer a number of payment methods for our customers at the AIR Store. Processing times vary depending on the payment method. Please note for urgent orders, choose a method that allows us to ship...

  • Marc Förderer created an article,

    When will my order arrive?

    We usually deliver paid and deliverable orders on the same business day. Depending on the pickup time of our logistics partners, the pickup may be the next morning.  Viewing your order status in yo...